Privacy Policy

1. Who we are

Abiaconnect Store is a Nigerian online marketplace connecting buyers and sellers nationwide. For any privacy question or request, contact us at support@abiaconnect.store.

2. Information we collect

We collect information you give us directly, information created by using the platform, and information collected automatically by your device.

Account information

Email address, phone number, display name, and your Abiaconnect handle (a short, unique username, which you can change from your profile).

Order and payment information

Order history, delivery addresses, and payment records. Card and bank details are collected and processed directly by our payment partners — Paystack, Monnify, and Squad — not stored by Abiaconnect. We keep a record of the transaction (amount, status, reference) needed to run the order and resolve any dispute.

Communications and content

Messages sent through in-app chat between buyers and sellers, dispute descriptions, reviews, and any photos or files you upload (for example, as evidence on a dispute, or as product images if you're a seller).

Device and push notification data

If you install the mobile app and enable notifications, we collect a device push token (via Firebase Cloud Messaging) so we can deliver order, chat, and account notifications to your device.

Biometric unlock

If you enable biometric login in the mobile app, your fingerprint or face data is handled entirely by your device's own operating system to unlock the app. Abiaconnect never receives, sees, or stores any biometric data.

3. How we use your information

• To create and manage your account, and verify your identity
• To process orders, hold payments securely, and pay sellers
• To enable buyer-seller communication and dispute resolution
• To send order, delivery, payout, and account notifications
• To detect and prevent fraud, abuse, and policy violations
• To improve the platform and provide customer support
• To meet our legal and regulatory obligations

4. Who we share data with

We share only what each of the following needs to function:

• Payment providers (Paystack, Monnify, Squad) — to process payments and pay out sellers.
• Firebase (Google) — to deliver push notifications to the mobile app.
• The other party to your order — a seller sees a buyer's order and delivery details needed to fulfil it, and vice versa; buyers and sellers can message each other directly in-app.
• Law enforcement or regulators — only where required by Nigerian law, or to protect the rights, safety, or property of Abiaconnect, our users, or the public.

We do not sell your personal data to third parties.

5. How long we keep your data

We keep your account and order data for as long as your account is active, and as needed to resolve any open order or dispute. If you delete your account (see below), your personal data — including orders, messages, reviews, and disputes associated with it — is permanently removed from our systems, except where a copy is independently retained by our payment providers under their own regulatory obligations, which we do not control.

6. Your rights and choices

• Access and correction — update your display name, phone number, and handle any time from Edit Profile.
• Notification preferences — email and order-update notification toggles are available in Edit Profile. Some notifications (for example, ones needed to complete an order or resolve a dispute) are part of the core service and can't be turned off while you have an open order.
• Account deletion — Abiaconnect does not yet have a self-service "delete my account" button. To request deletion, email support@abiaconnect.store from your account's registered email address. We'll verify the request and delete your account and associated personal data.

7. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS) for all traffic, role-based access controls restricting which staff can view which data, and database-level access policies. No method of transmission or storage is 100% secure, but we work to protect your information at every layer we control.

8. Children's privacy

Abiaconnect is not directed at, and is not intended for use by, children. Creating an account requires the ability to enter into a binding transaction, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will remove it.

9. Changes to this policy

We may update this policy as the platform evolves. We'll update the "Last updated" date above when we do, and for material changes, we'll take reasonable steps to notify you (for example, via an in-app notification or email).

10. Contact us

Questions about this policy or your data? Email support@abiaconnect.store or visit our Contact page.